Feedback
In an effort to continuously improve our Quality Management System to ensure we satisfy the requirements of our customers, and meet the requirements of the ISO 9001:2000 Quality SYstem standard, kindly complete this survey.

Rate the following as required, on a scale of 1 to 4, 4 being the highest.
1. Why did you select Durham Controls as one of your Service and/or Products suppliers?
    Past Experience
    Price
    Reputation through word of mouth
    ISO 9001 Certification
    On-line Access
    Other
2. Was your initial inquiry handled in an efficent ,professional and informative manner?
    4
    3
    2
    1
3. Was our Quotation to you provided on time?
    4
    3
    2
    1
4. Was our service support (maintenance, calibration, repair, etc.) capability adequate to meet your needs?
    4
    3
    2
    1
5. Was our service visit conducted in a professional manner?
    4
    3
    2
    1
6. Was your service carried out on time to meet your schedule?
    4
    3
    2
    1
7. Was your Technical/Application Support needs handled efficiently?
    4
    3
    2
    1
8. How would you rate the overall value and pricing of our service or products?
    4
    3
    2
    1
9. Overall how would you rate your experience with Durham Controls?
    4
    3
    2
    1
10. How likely would you be to use Durham Controls services in the future?
    4
    3
    2
    1
11. How likely would you be to recommend Durham Controls to another organization?
    4
    3
    2
    1
12. Is the Sales support from Durham Controls adequate for your Company?
    Yes
    No
13. Will you continue to do business with Durham Controls?
    Yes
    No
14. Can we contact you once a year to update this survey?
    Yes
    No
15. Would you like to receive New information on Durham Controls via email?
    Yes
    No

Comment - Please tell us how we can serve you better:

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